{"id":275,"date":"2025-02-25T16:43:57","date_gmt":"2025-02-25T15:43:57","guid":{"rendered":"https:\/\/lloguer.santallucia.com\/conditions-generales-de-location\/"},"modified":"2025-03-10T13:06:47","modified_gmt":"2025-03-10T12:06:47","slug":"conditions-generales-de-location","status":"publish","type":"page","link":"https:\/\/lloguer.santallucia.com\/fr\/conditions-generales-de-location\/","title":{"rendered":"Conditions g\u00e9n\u00e9rales de location"},"content":{"rendered":"\n<div class=\"wp-block-nk-awb nk-awb alignfull\"><div class=\"nk-awb-wrap\" data-awb-type=\"image\" data-awb-image-background-size=\"cover\" data-awb-image-background-position=\"49% 0%\"><div class=\"nk-awb-overlay\" style=\"background: #01468b30;\"><\/div><div class=\"nk-awb-inner\"><img decoding=\"async\" src=\"https:\/\/lloguer.santallucia.com\/wp-content\/uploads\/2025\/02\/img-40.jpg\" class=\"wp-image-160 jarallax-img\" alt=\"Santall\u00facia - Apartaments a la platja de l&#039;Almadrava, Roses\" width=\"1920\" height=\"600\" srcset=\"https:\/\/lloguer.santallucia.com\/wp-content\/uploads\/2025\/02\/img-40.jpg 1600w, https:\/\/lloguer.santallucia.com\/wp-content\/uploads\/2025\/02\/img-40-300x94.jpg 300w, https:\/\/lloguer.santallucia.com\/wp-content\/uploads\/2025\/02\/img-40-1024x320.jpg 1024w, https:\/\/lloguer.santallucia.com\/wp-content\/uploads\/2025\/02\/img-40-768x240.jpg 768w, https:\/\/lloguer.santallucia.com\/wp-content\/uploads\/2025\/02\/img-40-1536x480.jpg 1536w, https:\/\/lloguer.santallucia.com\/wp-content\/uploads\/2025\/02\/img-40-500x156.jpg 500w, https:\/\/lloguer.santallucia.com\/wp-content\/uploads\/2025\/02\/img-40-800x250.jpg 800w, https:\/\/lloguer.santallucia.com\/wp-content\/uploads\/2025\/02\/img-40-1280x400.jpg 1280w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/div><\/div><div class=\"nk-awb-wrap-content is-layout-constrained wp-block-nk-awb-is-layout-constrained\">\n<div style=\"height:402px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-nk-awb nk-awb alignfull\" style=\"padding-top:var(--wp--preset--spacing--60);padding-bottom:var(--wp--preset--spacing--60)\"><div class=\"nk-awb-wrap-content is-layout-constrained wp-container-nk-awb-is-layout-e3380c45 wp-block-nk-awb-is-layout-constrained\"><div class=\"n2r__search  \" data-n2r-searchsession-url=\"https:\/\/lloguer.santallucia.com\/wp-json\/n2r\/v1\/searchsession\" >\n    <div class=\"n2r__search__container n2r__tabs__content\">\n    <div class=\"n2r__tabs__content__item n2r__search__container__rental active\" >\n  <form name=\"n2r__search\" method=\"get\" action=\"https:\/\/lloguer.santallucia.com\/resultas-de-cerca\/\" autocomplete=\"off\">\n    <input type=\"hidden\" aria-hidden=\"true\" name=\"commercialization_type\" value=\"rental\">\n              <div class=\"n2r__search__field n2r__datepickercontainer\">\n            <label for=\"n2r-search-rental-dates-78628\">S\u00e9lectionnez les dates<\/label>\n            <input type=\"text\" name=\"dates\" id=\"n2r-search-rental-dates-78628\" class=\"n2r__input n2r-daterangepicker-component\" value=\"\" data-checkin=\"\" data-checkout=\"\" data-language=\"fr\" data-nights=\"1\" placeholder=\" \">\n            <a class=\"n2r__datepickercontainer__clear\"><i class=\"fa fa-times\"><\/i><\/a>\n            <input type=\"hidden\" aria-hidden=\"true\" name=\"checkin\" value=\"\">\n            <input type=\"hidden\" aria-hidden=\"true\" name=\"checkout\" value=\"\">\n          <\/div>\n                  <div class=\"n2r__search__field n2r__search__field--small\">\n            <label for=\"n2r-search-rental-adults-78628\">Adultes<\/label>\n            <input class=\"n2r__input\" name=\"adults\" id=\"n2r-search-rental-adults-78628\" type=\"number\" min=\"1\" max=\"30\" value=\"1\">\n          <\/div>\n                  <div class=\"n2r__search__field n2r__search__field--small\">\n            <label for=\"n2r-search-rental-children-78628\">Enfants<\/label>\n            <input class=\"n2r__input\" name=\"children\" id=\"n2r-search-rental-children-78628\" type=\"number\" min=\"0\" max=\"30\" value=\"0\">\n          <\/div>\n                    <div class=\"n2r__search__field\">\n              <label for=\"n2r-search-rental-city-78628\">Destination<\/label>\n              <select name=\"city\" id=\"n2r-search-rental-city-78628\" class=\"n2r__select\">\n                <option value=\"\">Tout<\/option>\n                <option value=\"Roses\" >Roses<\/option>              <\/select>\n              <span><\/span>\n            <\/div>\n              <div class=\"n2r__search__field n2r__search__field--submit\">\n      <button type=\"submit\" class=\"n2r__search__submit n2r__btn\">Chercher<\/button>\n    <\/div>\n  <\/form>\n<\/div>  <\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-0237704c wp-block-columns-is-layout-flex\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h1 class=\"wp-block-heading has-ast-global-color-1-color has-text-color has-link-color wp-elements-1\" style=\"padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\">Conditions g\u00e9n\u00e9rales de location<\/h1>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\"><div class=\"yoast-breadcrumbs\"><span><span><a href=\"https:\/\/lloguer.santallucia.com\/fr\/\">Inici<\/a><\/span> \u00bb <span class=\"breadcrumb_last\" aria-current=\"page\">Conditions g\u00e9n\u00e9rales de location<\/span><\/span><\/div><\/div>\n<\/div>\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-4b0c7646 wp-block-columns-is-layout-flex\" style=\"padding-top:0;padding-right:var(--wp--preset--spacing--50);padding-bottom:0;padding-left:var(--wp--preset--spacing--50)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><p><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12px;\"><strong>CLAUSE D'ENREGISTREMENT OBLIGATOIRE DES H\u00d4TES \u2013 R\u00c9ALISATION DU CHECK-IN EN LIGNE AVANT L'ARRIV\u00c9E<\/strong><\/span><br><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12px;\">Conform\u00e9ment au D\u00e9cret Royal 933\/2021 du 26 octobre et \u00e0 l'Ordonnance IRP\/418\/2010 du 5 ao\u00fbt, toutes les personnes h\u00e9berg\u00e9es sont tenues de fournir leurs donn\u00e9es personnelles pour leur enregistrement dans le syst\u00e8me de la Police de la Generalitat - Mossos d'Esquadra. Les informations collect\u00e9es seront trait\u00e9es conform\u00e9ment \u00e0 la r\u00e9glementation sur la protection des donn\u00e9es et seront utilis\u00e9es exclusivement pour se conformer aux obligations l\u00e9gales applicables.<\/span><br><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12px;\">Pour se conformer \u00e0 cette r\u00e9glementation :<\/span><br><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12px;\">\u00b7 Obligation d'enregistrement : Il est imp\u00e9ratif que tous les clients \u00e2g\u00e9s de plus de 14 ans fournissent un document d'identification valide (carte d'identit\u00e9, NIE ou passeport) avant leur entr\u00e9e dans l'h\u00e9bergement. Pour les mineurs, le tuteur responsable doit signer en indiquant le lien de parent\u00e9.<\/span><br><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12px;\">\u00b7 Moyen d'enregistrement : Le processus de check-in doit \u00eatre effectu\u00e9 en ligne avant l'arriv\u00e9e via le lien envoy\u00e9 par courriel dans la ZONE DU CLIENT.<\/span><br><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12px;\">\u00b7 Condition d'acc\u00e8s : Le non-respect de cette exigence pourrait entra\u00eener des retards dans l'acc\u00e8s \u00e0 l'h\u00e9bergement.<\/span><\/p>\r\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12px;\"><strong>INFORMATIONS COMPL\u00c9MENTAIRES<\/strong><\/span><br><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12px;\"><strong>HORAIRES D'ARRIV\u00c9E\/D\u00c9PART \/ SERVICES INCLUS<\/strong><\/span><br><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12px;\">\u00b7 Le d\u00e9part se fera entre 8h00 et 10h00 (les d\u00e9parts \u00e0 d'autres horaires sont possibles sur demande et avec la garantie d'une carte de cr\u00e9dit ou de d\u00e9bit).<\/span><br><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12px;\">\u00b7 L'arriv\u00e9e se fera entre 16h00 et 20h00 (les arriv\u00e9es avant 16h00 sont possibles selon la disponibilit\u00e9 de l'h\u00e9bergement); pour les arriv\u00e9es en dehors des heures de bureau, veuillez nous contacter au (0034) 972 15 05 51 \u00e0 l'avance ou sur les num\u00e9ros d'urgence.<\/span><br><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12px;\">\u00b7 L'agence ne pourra \u00eatre tenue responsable des objets ou valeurs laiss\u00e9s dans l'h\u00e9bergement.<\/span><br><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12px;\">\u00b7 Draps et serviettes inclus. Le service de serviettes comprend 1 serviette de bain par personne + 1 serviette pour les mains par salle de bain, les serviettes suppl\u00e9mentaires co\u00fbtent 5\u20ac par serviette. Et le pack suppl\u00e9mentaire de linge de lit co\u00fbte 7\u20ac\/personne.<\/span><br><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12px;\">\u00b7 Le nettoyage final est inclus, mais n'inclut pas le nettoyage final de la cuisine (nettoyage de la vaisselle, des po\u00eales, des verres, du four, du r\u00e9frig\u00e9rateur, du barbecue, l'\u00e9limination des ordures, etc.). Dans le cas o\u00f9 la cuisine ne serait pas laiss\u00e9e en bon \u00e9tat, nous serons oblig\u00e9s de facturer 24\u20ac par heure de service de nettoyage, qui sera pr\u00e9lev\u00e9 sur la caution.<\/span><br><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12px;\">\u00b7 Non inclus et \u00e0 contracter s\u00e9par\u00e9ment si n\u00e9cessaire : animal de compagnie (s'ils sont accept\u00e9s dans l'h\u00e9bergement, 14\u20ac par nuit et un maximum de 80\u20ac par s\u00e9jour), lit b\u00e9b\u00e9 (0\u20ac sous r\u00e9serve de disponibilit\u00e9 et sur demande), acc\u00e8s \u00e0 Internet : gratuit.<\/span><\/p>\r\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12px;\"><strong>TAXE TOURISTIQUE OBLIGATOIRE<\/strong><\/span><br><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12px;\">Adultes : 1,00\u20ac par personne et par jour. Maximum 7 jours. Enfants et jeunes de moins de 17 ans (jusqu'\u00e0 16,99 ans) : 0\u20ac.<\/span><br><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12px;\">Les personnes h\u00e9berg\u00e9es dans les \u00e9tablissements d'h\u00e9bergement situ\u00e9s en Catalogne doivent obligatoirement s'enregistrer. La carte nationale d'identit\u00e9 sera requise lors de l'entr\u00e9e, obligatoire \u00e0 partir de 14 ans. Article 2 de l'Ordonnance IRP\/418\/2010 du 5 ao\u00fbt, concernant l'obligation d'enregistrement et de communication \u00e0 la Direction G\u00e9n\u00e9rale de la Police des personnes h\u00e9berg\u00e9es dans les \u00e9tablissements d'h\u00e9bergement situ\u00e9s en Catalogne.<\/span><\/p>\r\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12px;\"><strong>ANNULATIONS ET MODIFICATIONS<\/strong><\/span><br><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12px;\">\u00b7 Annulation et modification de r\u00e9servation gratuites : Jusqu'\u00e0 30 jours avant l'arriv\u00e9e.<\/span><br><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12px;\">\u00b7 Il n'y aura pas de REMBOURSEMENTS si le client renonce volontairement aux services avant la fin de son s\u00e9jour.<\/span><br><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12px;\">\u00b7 En cas d'annulation pour force majeure (fermeture des fronti\u00e8res), les remboursements peuvent \u00eatre effectu\u00e9s sous forme d'un bon valable pendant 18 mois pour le montant pay\u00e9 au moment de l'annulation de la r\u00e9servation.<\/span><br><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12px;\">\u00b7 Situation exceptionnelle de s\u00e9cheresse pour laquelle la mise en \u0153uvre de mesures visant \u00e0 g\u00e9rer la raret\u00e9 de l'eau sur le territoire est obligatoire conform\u00e9ment aux directives de la Generalitat de Catalogne et d'autres autorit\u00e9s comp\u00e9tentes. La r\u00e9glementation peut affecter les services, sans droit \u00e0 indemnisation.<\/span><\/p>\r\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12px;\"><strong>R\u00c9SOLUTION DU CONTRAT<\/strong><\/span><br><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12px;\">RESTAURANT SANTALLUCIA SL pourra r\u00e9silier le contrat automatiquement dans le cas de :<\/span><br><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12px;\">\u00b7 Le nombre d'occupants de l'h\u00e9bergement d\u00e9passe le nombre de personnes stipul\u00e9 dans le contrat de location.<\/span><br><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12px;\">\u00b7 La sous-location et la cession des droits d\u00e9riv\u00e9s du pr\u00e9sent contrat.<\/span><br><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12px;\">\u00b7 La r\u00e9alisation d'activit\u00e9s ou le fait de causer des nuisances pr\u00e9judiciables aux autres voisins, aux r\u00e8gles de la communaut\u00e9 et, en g\u00e9n\u00e9ral, aux normes de d\u00e9cence, de moralit\u00e9 et d'ordre public.<\/span><\/p>\r\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12px;\"><strong>MODIFICATIONS ET EXCLUSIONS DE RESPONSABILIT\u00c9 PAR LA SOCI\u00c9T\u00c9<\/strong><\/span><br><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12px;\">\u00b7 Dans le cas o\u00f9, pour des raisons impr\u00e9vues et non imputables \u00e0 la soci\u00e9t\u00e9, l'h\u00e9bergement ne pourrait \u00eatre occup\u00e9, la soci\u00e9t\u00e9 mettra \u00e0 la disposition du client un autre h\u00e9bergement de caract\u00e9ristiques \u00e9gales ou sup\u00e9rieures sans remboursement de part et d'autre.<\/span><br><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12px;\">La soci\u00e9t\u00e9 ne pourra \u00eatre tenue responsable en aucune circonstance de :<\/span><br><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12px;\">\u00b7 Les vols, pertes ou dommages que les clients pourraient subir durant leur s\u00e9jour dans l'appartement\/maison lou\u00e9(e).<\/span><br><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12px;\">\u00b7 Les coupures d'approvisionnement par les compagnies d'\u00e9lectricit\u00e9, d'eau, de gaz, d'Internet, etc.<\/span><br><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12px;\">\u00b7 La casse d'appareils \u00e9lectrom\u00e9nagers ou de tout autre appareil faisant partie de l'h\u00e9bergement ; dans ce cas, il sera demand\u00e9 d'en informer le bureau afin de pouvoir faire appel au service d'assistance technique et r\u00e9soudre le probl\u00e8me dans les plus brefs d\u00e9lais, mais l'absence d'assistance ou de r\u00e9paration par ce service ne sera pas un motif d'indemnisation par RESTAURANT SANTALLUCIA SL.<\/span><br><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12px;\">\u00b7 La soci\u00e9t\u00e9 ne pourra \u00eatre tenue responsable des d\u00e9sagr\u00e9ments, inconv\u00e9nients ou pr\u00e9judices pouvant \u00eatre caus\u00e9s par des travaux urgents effectu\u00e9s dans la rue, le quartier ou la communaut\u00e9 pendant la p\u00e9riode de location. Ces travaux peuvent inclure, sans s'y limiter, des r\u00e9parations d'urgence, l'entretien des infrastructures, des travaux publics ou toute autre intervention n\u00e9cessaire par les autorit\u00e9s comp\u00e9tentes ou des tiers.<\/span><br><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12px;\"><strong>GARANTIES<\/strong><\/span><br><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12px;\">Soci\u00e9t\u00e9 autoris\u00e9e par la Generalitat de Catalogne. Garanties de 72.000 \u20ac d\u00e9pos\u00e9es aupr\u00e8s des administrations publiques. <\/span><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12px;\">RESTAURANT SANTALLUCIA SL : Bureau situ\u00e9 \u00e0 Av Diaz Pacheco 72, Almadrava, 17480 Roses, G\u00e9rone, Espagne.<\/span><br><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12px;\"><strong><\/strong><\/span><\/p>\r\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12px;\"><strong>CLAUSE DE PROTECTION DES DONN\u00c9ES ET DE CYBERSECURIT\u00c9<\/strong><\/span><br><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12px;\"><strong>PROTECTION DES DONN\u00c9ES PERSONNELLES :<\/strong> Conform\u00e9ment au R\u00e8glement G\u00e9n\u00e9ral sur la Protection des Donn\u00e9es (RGPD) et \u00e0 la l\u00e9gislation applicable, nous vous informons que vos donn\u00e9es personnelles seront trait\u00e9es par RESTAURANT SANTALLUCIA SL, dans le but de g\u00e9rer votre r\u00e9servation et de vous fournir les services demand\u00e9s. Les donn\u00e9es seront conserv\u00e9es pendant la dur\u00e9e n\u00e9cessaire pour se conformer aux obligations l\u00e9gales et contractuelles. Vous avez le droit d'acc\u00e9der, de rectifier, de supprimer, de limiter le traitement, \u00e0 la portabilit\u00e9 et \u00e0 l'opposition de vos donn\u00e9es personnelles en envoyant votre demande \u00e0 l'adresse postale\u00a0<span style=\"line-height: 115%;\">en Av Diaz Pacheco 72, Almadrava, 17480 de Roses, Girona, Epagne <\/span>ou par courriel \u00e0 info@santallucia.com<\/span><br><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12px;\"><strong>CYBERSECURIT\u00c9<\/strong> : Nous nous engageons \u00e0 mettre en \u0153uvre les mesures techniques et organisationnelles n\u00e9cessaires pour garantir la s\u00e9curit\u00e9 de vos donn\u00e9es personnelles et \u00e9viter leur alt\u00e9ration, perte, traitement ou acc\u00e8s non autoris\u00e9, conform\u00e9ment \u00e0 l'\u00e9tat de la technologie, \u00e0 la nature des donn\u00e9es stock\u00e9es et aux risques auxquels elles sont expos\u00e9es. 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